To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy
our ingredients and sources may contain nuts, shellfish, msg, and so on, please notify us of any kind of allergy before placing your order. gluten-free is available for some dishes, please don’t hesitate to call you are responsible to double-check your order before paying and completing your online order Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant and start preparing in the kitchen.
Advanced orders may be canceled prior to the scheduled delivery time at our discretion. Please call to find out if your order is eligible for cancellation.
Wing’s Fine Foods To Go will refund the total price of any canceled order to the credit or debit card used to place the order.
If you are having any kind of issues ordering with us, or have a complaint, then please don’t hesitate to call. if you simply want to give us props for our awesome services, please write your review or simply rate us on google and Facebook. We are constantly looking for ways to improve ourselves and making sure you are having the easiest time with little to no frustration when you order with us.
We are not responsible for the refund or return from your third-party delivery company(Skip the Dishes, Doordash)
Food Order Errors*
If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order. You may come to pick up the correct food item, have a store credit saved towards your next order, or have it delivered for free if ordered directly from us. Your order will be a priority if you come to pick it up. In all cases, please return the food order in the original container(s)* to our host.
Food Order Incomplete*
On the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us or your third-party delivery service as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund you with a store credit towards your next order. No cash refunds.
We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Please call us immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in the original container(s)* so we may investigate and deal with the issue. We will prepare for you a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit card or we will refund you with a store credit only after we receive the food in the original container(s)* and have confirmed the error to the discretion of the manager on duty.
We offer a choice of spice levels (Mild, Regular, and Extra Hot) but spice can be different for everyone. We usually suggest that you are on the side of caution and choose a lower spice level because you can add spice in, but can’t take it out! We do not offer discounts or refunds for a preferred different spice level, but please let us know if you’d like us to add a side of ground chili paste, chili oil for you. Please note: for extra a side of ground chili paste, chili oil, price starts from $1.25 & up)
Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.
Sorry, we cannot provide a refund or cash value on any complimentary food.
As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy, disrespect our staff, using hateful languages, we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellence and quality food and service for you and our other wonderful and frequent patrons.
Please note: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.
* If 25% or more of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. Also, we will only prepare a second food order in all situation and we will not prepare a third-order replacement.